Latest Updates
Apr
21
Australia and New Zealand: ANZAC Day public holiday on Tuesday 25 April
Posted by Michelle Denny on 21 April 2017 09:56 AM

Due to the ANZAC Day public holiday, only limited online chat and ticket support will be available to clients in Australia and New Zealand on Tuesday 25 April.
 
Telephone, online chat and ticket support will resume as normal from Wednesday 26 April.


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Apr
13
Domain Outage / Mail Sending Issues
Posted by Sian Scott on 13 April 2017 11:24 AM

Unfortunately one of Australia's largest Domain registrars and hosts, TPP Wholesale (prev. Netristry), is currently suffering a widespread outage of their domain name services.

This outage at TPP may be affecting your ability to send email from simPRO, if your domain is registered or hosted with them.

Mail servers rely on Domain services to authenticate mail transactions - and as such your mail services may not function correctly until domain services at TPP are restored. 

simPRO's network and services are unaffected by this widespread outage as we run our own domain services.

This issue can be tracked on TPPs status page at: 

http://status.tppwholesale.com.au


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Mar
24
Support hours over Easter holidays
Posted by Michelle Denny on 24 March 2017 11:29 AM

The simPRO Support team will operate at reduced capacity over Easter. 


Australia (AEST)

Friday 14 April (Good Friday) and Saturday 15 April: Limited chat and ticket support 6am-6pm.

Sunday 16 April: Closed.

Monday 17 April (Easter Monday): Limited chat and ticket support 10am-6pm.

Normal Support hours resume from Tuesday 18 April.


New Zealand (NZDT)

Friday 14 April (Good Friday) and Saturday 15 April: Limited chat and ticket support 8am-5pm.

Sunday 16 April: Closed.

Monday 17 April (Easter Monday): Limited chat and ticket support 12pm-5pm.

Normal Support hours resume from Tuesday 18 April.


United Kingdom (GMT)

Friday 14 April (Good Friday) and Saturday 15 April: Limited chat and ticket support 9am-5pm.

Sunday 16 April and Monday 17 April (Easter Monday): Closed.

Normal Support hours resume from Tuesday 18 April.


United States (PST)

Saturday 15 April and Sunday 16 April: Closed.

Monday 17 April: Limited chat and ticket support 9am-5pm.

Normal Support hours will resume from Tuesday 18 April.


We wish you all a safe and happy Easter.


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Sep
27
New System Status page
Posted by Sian Scott on 27 September 2016 11:09 AM

To improve transparency and communication with you about our systems, we’re launching a new System Status page: status.simprogroup.com

With this page you can get real-time updates on the performance of all our simPRO Service and Enterprise data centres, and major portals including eForms, simTRAC and the Helpdesk itself.

It will be the source of truth and your new go-to webpage for any major simPRO system issues in future.

You can also see handy information about our uptime statistics and history, and graphs of response times.

Plus you can get updates from this new page straight to your email – just click Subscribe in the top-right corner and enter your email address.

Read more about the System Status page on our blog, or visit the page now.


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