Latest Updates
Latest Android update not yet compatible with Connect, eForms
Posted by Sian Scott on 24 August 2016 12:14 PM

Google is beginning to roll out Android 7.0 to some mobile devices, which includes some significant changes that mean Connect and eForms are not yet compatible with this version.

Please hold off on updating your mobile devices to Android 7.0 until we can get Connect and eForms working smoothly on it.

We’re working to update our apps accordingly and will update you as soon as they’re ready to go.

The release is currently limited to Nexus 5X, 6, 6P, 9 and Player; Pixel C; and General Mobile 4G, but will eventually roll out to the more popular Samsung and HTC devices.

Read more »

Update about our Connect app
Posted by Sian Scott on 03 August 2016 09:59 AM

Since releasing version 3.5 of our mobile app Connect, we’ve become aware that some clients have been experiencing various isolated issues with it.

As the app is used on a huge variety of mobiles and tablets, operating systems and different versions of those systems, and in many different workflows, it’s taken a great deal of research and working closely with clients to identify where the issues are occurring.

Over the last month, we’ve released numerous updates, and they’ve significantly reduced the variety of issues affecting clients.

However, we are aware there are still a number of issues remaining. Our team is working hard to resolve these as quickly as possible, and we’ll continue to release regular updates to Connect until they’re fixed.

While testing has always been an essential part of our release process, we have been increasing our QA and UAT capacity, along with the number of devices and operating system versions we test on, to increase the quality of the updates we release and ensure a smoother process for our clients.

If you continue to experience issues with Connect, please let us know by submitting a ticket through

Read more »

Help Desk Software by Kayako fusion