Latest Updates
Connect now compatible with latest Android update
Posted by Sian Scott on 06 October 2016 03:02 PM

Our latest simPRO Connect update means the app now works with Android 7.0.

eForms is not yet compatible, so if you use eForms on your mobile device please do not update to Android 7.0 until we can get it working smoothly.

Read more »

simTRAC app no longer compatible with Apple devices
Posted by Sian Scott on 30 September 2016 10:42 AM

Our simTRAC app has been removed from Apple's App Store as it has become incompatible with the most recent versions of iOS. It will not work for simTRAC users who update their Apple iPhones or iPads to the latest version of iOS.

simTRAC can still be accessed on an Apple device using a mobile browser, such as Safari.

Simply use the browser to visit and log in to the simTRAC mobile site, which is identical to the app. You may wish to bookmark this page or save it to your device’s home screen to use it the same way as you used the simTRAC app.

The simTRAC app is still functional on Android devices.

Read more »

New System Status page
Posted by Sian Scott on 27 September 2016 11:09 AM

To improve transparency and communication with you about our systems, we’re launching a new System Status page:

With this page you can get real-time updates on the performance of all our simPRO Service and Enterprise data centres, and major portals including eForms, simTRAC and the Helpdesk itself.

It will be the source of truth and your new go-to webpage for any major simPRO system issues in future.

You can also see handy information about our uptime statistics and history, and graphs of response times.

Plus you can get updates from this new page straight to your email – just click Subscribe in the top-right corner and enter your email address.

Read more about the System Status page on our blog, or visit the page now.

Read more »

Latest iOS 10 update works well with Connect and eForms
Posted by Sian Scott on 14 September 2016 12:35 PM

Our testing has shown that our simPRO Connect and eForms apps are compatible with Apple's new iOS 10 update.

Please feel free to update your Apple devices as usual.

Read more »

Update about our Connect app
Posted by Sian Scott on 03 August 2016 09:59 AM

Since releasing version 3.5 of our mobile app Connect, we’ve become aware that some clients have been experiencing various isolated issues with it.

As the app is used on a huge variety of mobiles and tablets, operating systems and different versions of those systems, and in many different workflows, it’s taken a great deal of research and working closely with clients to identify where the issues are occurring.

Over the last month, we’ve released numerous updates, and they’ve significantly reduced the variety of issues affecting clients.

However, we are aware there are still a number of issues remaining. Our team is working hard to resolve these as quickly as possible, and we’ll continue to release regular updates to Connect until they’re fixed.

While testing has always been an essential part of our release process, we have been increasing our QA and UAT capacity, along with the number of devices and operating system versions we test on, to increase the quality of the updates we release and ensure a smoother process for our clients.

If you continue to experience issues with Connect, please let us know by submitting a ticket through

Read more »

Help Desk Software by Kayako fusion