Latest Updates
New System Status page
Posted by Sian Scott on 27 September 2016 11:09 AM

To improve transparency and communication with you about our systems, we’re launching a new System Status page:

With this page you can get real-time updates on the performance of all our simPRO Service and Enterprise data centres, and major portals including eForms, simTRAC and the Helpdesk itself.

It will be the source of truth and your new go-to webpage for any major simPRO system issues in future.

You can also see handy information about our uptime statistics and history, and graphs of response times.

Plus you can get updates from this new page straight to your email – just click Subscribe in the top-right corner and enter your email address.

Read more about the System Status page on our blog, or visit the page now.

Read more »

Latest iOS 10 update works well with Connect and eForms
Posted by Sian Scott on 14 September 2016 12:35 PM

Our testing has shown that our simPRO Connect and eForms apps are compatible with Apple's new iOS 10 update.

Please feel free to update your Apple devices as usual.

Read more »

Latest Android update not yet compatible with Connect, eForms
Posted by Sian Scott on 24 August 2016 12:14 PM

Google is beginning to roll out Android 7.0 to some mobile devices, which includes some significant changes that mean Connect and eForms are not yet compatible with this version.

Please hold off on updating your mobile devices to Android 7.0 until we can get Connect and eForms working smoothly on it.

We’re working to update our apps accordingly and will update you as soon as they’re ready to go.

The release is currently limited to Nexus 5X, 6, 6P, 9 and Player; Pixel C; and General Mobile 4G, but will eventually roll out to the more popular Samsung and HTC devices.

Read more »

Update about our Connect app
Posted by Sian Scott on 03 August 2016 09:59 AM

Since releasing version 3.5 of our mobile app Connect, we’ve become aware that some clients have been experiencing various isolated issues with it.

As the app is used on a huge variety of mobiles and tablets, operating systems and different versions of those systems, and in many different workflows, it’s taken a great deal of research and working closely with clients to identify where the issues are occurring.

Over the last month, we’ve released numerous updates, and they’ve significantly reduced the variety of issues affecting clients.

However, we are aware there are still a number of issues remaining. Our team is working hard to resolve these as quickly as possible, and we’ll continue to release regular updates to Connect until they’re fixed.

While testing has always been an essential part of our release process, we have been increasing our QA and UAT capacity, along with the number of devices and operating system versions we test on, to increase the quality of the updates we release and ensure a smoother process for our clients.

If you continue to experience issues with Connect, please let us know by submitting a ticket through

Read more »

Help Desk Software by Kayako fusion